For over 30 years, We have been defining hospitality technology and personal support. Now, as part of Amadeus, a global leader in travel solutions, you can expect the same service but with large scale, scope and breadth shaping the future of travel.

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Interactive Floor Plans and Diagrams

Creating Custom Objects in a Venue Diagram is as Simple as 1-2-3

Jay Lau

Often planners will request items of a specific size that are needed for their events but the items are not the standard sizes the venue uses. To add these items to the room plan, the venue would first need to create a new item in the resource library of their diagramming solution. This process is…

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Are You Ready for the Challenge of Hosting Casual Business Meetings?

Jay Lau

The growing trend of casual business meetings has created new challenges that venues must address. The days of business meetings using standard setups has slowly evolved to a requirement for unique setups designed to drive interaction and increase discussion. This new demand will increase the cost of doing business and even lead to the loss…

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How to meet today’s hotel guest expectations

Anna Ransom

Originally shared at: http://www.amadeus.com/blog/13/12/meet-todays-hotel-guest-expectations/ Long gone are the days where a website with an online booking option is sufficient to attract guests to your property. Today’s savvy consumer craves personalized, immersive experiences. They want to be captivated from their first thought of travel to their return home with memories that will last a lifetime. What should…

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Hospitality Diagramming Integrated with Delphi.fdc

Jay Lau

To improve staff productivity and event execution, Amadeus Hospitality Diagramming (formerly known as iPlan) has been deeply integrated into the Amadeus Advanced Sales & Event Management module – Delphi.fdc. This new integration eliminates the need for staff members to enter booking data into two systems. With just a single click of a button, booking data…

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Flawless Event Execution Is Not Enough to Win Future Business Opportunities

Jay Lau

Venues believe that executing a flawless event experience is the key to getting planners to return for future events. However, is creating that experience via event execution too late in the process? Planners take their entire experience into account before deciding on returning for future events and creating a stress-free event experience is just one…

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Are You Leaving Group Business Revenue on the Table?

Jay Lau

Events are an important revenue producer for a venue but money is being left on the table because the revenue per event is not maximized. Even though planners have budgets, the experience of the attendee is a top priority and budgets can be adjusted for the sake of creating a better attendee experience. The addition…

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Is Your Website Driving Away Group Business?

Jay Lau

Do venue websites actually provide the information planners need or do venues just think they do? Is the information provided in a way that appeals to planners and helps influence which venues they select? With widespread internet access, it is easy for planners to get venue information in just seconds…and just as easy to move…

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Are Your Venue and Function Spaces Screaming ‘Pick Me’ to Planners?

Jay Lau

Do you give planners a good reason to pick your venue for their event? Are you doing everything you can to win over the planner? Every venue wants to know the secret to winning more business from planners but there’s really no secret. The trick is to understand what planners need to know about the…

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Don’t Let Unlucky Numbers Ruin Your Event

Jay Lau

Certain numbers are avoided because they are considered unlucky and these unlucky numbers differ from culture to culture. Americans consider 13 to be an unlucky number while the Chinese consider 4 to be an unlucky number. For example, some buildings in East Asia do not have a 4th floor. In the US, buildings do not…

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