For over 30 years, We have been defining hospitality technology and personal support. Now, as part of Amadeus, a global leader in travel solutions, you can expect the same service but with large scale, scope and breadth shaping the future of travel.

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Property Management Systems (PMS)

The rising “culture of immediacy”

Jonathan Reynolds

According to a recent research study by Salesforce.com, “Sixty-four percent of consumers expect companies to respond and interact with them in real time.” In the special report, “State of the Connected Customer 2016”, Salesforce.com surveyed over 7,000 consumers and asked them about their customer experience expectations. There are two over-arching themes headed on a collision…

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Consistency vs. Surprise and Delight: The importance of prioritizing customer expectations

Jonathan Reynolds

Billions upon billions of people have been served by the quick service restaurant McDonalds, and it’s not because of delightful surprises. Why do people repeatedly go back? The Answer: Consistency. Customers love the french fries because they taste great and are exactly the same regardless of where or when they are purchased. Translation: McDonalds has mastered…

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