For over 30 years, We have been defining hospitality technology and personal support. Now, as part of Amadeus, a global leader in travel solutions, you can expect the same service but with large scale, scope and breadth shaping the future of travel.

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Are You Leaving Group Business Revenue on the Table?

Jay Lau

Events are an important revenue producer for a venue but money is being left on the table because the revenue per event is not maximized. Even though planners have budgets, the experience of the attendee is a top priority and budgets can be adjusted for the sake of creating a better attendee experience. The addition…

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With over $380B in RFPs processed, innovation is critical for success

Anna Ransom

This summer I attended a conference  where one of the keynote speakers talked about changes in how people interact with the world around them. When asked, the vast majority of the 15,000 person audience admitted that they use their phones for many diverse functions, but least of all for actually talking. When considering my own…

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Is Your Website Driving Away Group Business?

Jay Lau

Do venue websites actually provide the information planners need or do venues just think they do? Is the information provided in a way that appeals to planners and helps influence which venues they select? With widespread internet access, it is easy for planners to get venue information in just seconds…and just as easy to move…

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2016 AHCC Attendee Demographic Lookback – Infographic

Eric Oppegaard

Still not sure if you should attend? Check out our Attendee Demographics from last year, and see if we might be your people! It’s an incredible opportunity to network and collaborate with peers, and establish new relationships with others in the industry. Together, we can learn from each other’s experiences and share success in hospitality.…

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Are Your Venue and Function Spaces Screaming ‘Pick Me’ to Planners?

Jay Lau

Do you give planners a good reason to pick your venue for their event? Are you doing everything you can to win over the planner? Every venue wants to know the secret to winning more business from planners but there’s really no secret. The trick is to understand what planners need to know about the…

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Amadeus Inducted into Hall of Fame

Eric Oppegaard

Originally Published via Business NH Magazine Business NH Magazine established the Hall of Fame to honor companies that have consistently proven to be employers of choice. To be inducted, companies must be named to the Best Companies to Work For list four out of five consecutive years. Companies are inducted into the Hall of Fame…

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What is AHCC?

Melanie Smith

We truly enjoy working with you and sharing success in hospitality, and we want to support you in the best possible ways. One of our favorite opportunities to connect with our guests is during our annual customer conference. Many of our guests have been asking us – What is AHCC? – and with registration opening…

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The Power of a Technology Driven Service Culture

Anna Ransom

hos·pi·tal·i·ty: the friendly and generous reception and entertainment of guests, visitors, or strangers. Jack Roddy, Director of Sales at The Desmond Hotel & Conference Center, states that a service culture is what truly sets a property apart within the industry – focusing on taking care of people and their needs. When you combine this powerful…

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Consistency vs. Surprise and Delight: The importance of prioritizing customer expectations

Jonathan Reynolds

Billions upon billions of people have been served by the quick service restaurant McDonalds, and it’s not because of delightful surprises. Why do people repeatedly go back? The Answer: Consistency. Customers love the french fries because they taste great and are exactly the same regardless of where or when they are purchased. Translation: McDonalds has mastered…

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