For over 30 years, We have been defining hospitality technology and personal support. Now, as part of Amadeus, a global leader in travel solutions, you can expect the same service but with large scale, scope and breadth shaping the future of travel.

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Hospitality Diagramming Integrated with Delphi.fdc

Jay Lau

To improve staff productivity and event execution, Amadeus Hospitality Diagramming (formerly known as iPlan) has been deeply integrated into the Amadeus Advanced Sales & Event Management module – Delphi.fdc. This new integration eliminates the need for staff members to enter booking data into two systems. With just a single click of a button, booking data…

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What tools are in your toolbox?

Anna Ransom

 “I suppose it is tempting, if the only tool you have is a hammer, to treat everything as if it were a nail.”  – Abraham Maslow It’s likely that at some point when facing challenges in your business you’ve heard this quote or other analogies such as having a “toolbox” of resources available to you. Whichever your…

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The rising “culture of immediacy”

Jonathan Reynolds

According to a recent research study by Salesforce.com, “Sixty-four percent of consumers expect companies to respond and interact with them in real time.” In the special report, “State of the Connected Customer 2016”, Salesforce.com surveyed over 7,000 consumers and asked them about their customer experience expectations. There are two over-arching themes headed on a collision…

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Flawless Event Execution Is Not Enough to Win Future Business Opportunities

Jay Lau

Venues believe that executing a flawless event experience is the key to getting planners to return for future events. However, is creating that experience via event execution too late in the process? Planners take their entire experience into account before deciding on returning for future events and creating a stress-free event experience is just one…

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[VIDEO] Leveraging Partnerships to Increase Your Success

Anna Ransom

Consumer needs are evolving. Business demands are increasing. There are so many technology solutions available to address various business needs, but how do you know what is the right fit for your organization? Ultimately, you need a team on your side that will stand with you through these changes and provide the tools you need…

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Managing Small Group Business Leads Has Never Been Easier!

Anna Ransom

Leads! Leads! Leads! How can you effectively manage all the leads you’re receiving? Consider the foundation of your business challenge. Being able to connect to multiple channels is ideal for helping drive more leads to your property; routing these leads through a central location will allow you to track all of the potential new business.…

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Are You Leaving Group Business Revenue on the Table?

Jay Lau

Events are an important revenue producer for a venue but money is being left on the table because the revenue per event is not maximized. Even though planners have budgets, the experience of the attendee is a top priority and budgets can be adjusted for the sake of creating a better attendee experience. The addition…

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With over $380B in RFPs processed, innovation is critical for success

Anna Ransom

This summer I attended a conference  where one of the keynote speakers talked about changes in how people interact with the world around them. When asked, the vast majority of the 15,000 person audience admitted that they use their phones for many diverse functions, but least of all for actually talking. When considering my own…

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Is Your Website Driving Away Group Business?

Jay Lau

Do venue websites actually provide the information planners need or do venues just think they do? Is the information provided in a way that appeals to planners and helps influence which venues they select? With widespread internet access, it is easy for planners to get venue information in just seconds…and just as easy to move…

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