Product Life Cycle Policy
Amadeus provides an array of hospitality software solutions governed by its Modern Life Cycle Policy, Mobile Device Policy, and Fixed Life Cycle Policy. These policies articulate the level of access, service, and support provided based on where a product is within its life cycle.
What products are planned to be sunset?
Amadeus plans to retire the following products. We will provide updates as we continue to evaluate our product offering. Dates are subject to change, per the discretion of Amadeus.
- Hosted Daylight, retired as of June 30, 2018
- SoSuite, retired as of July 31, 2018
- hotel WebSpace, retired as of August 31, 2018
- Daylight, retired as of December 31, 2018
- Hosted Delphi 9.5.2 and earlier, retired as of December 31, 2018
- Delphi 9.5.2 and earlier, retired as of June 30, 2019
- Hosted Delphi (all versions), retired as of June 30, 2019
- Delphi 9.5.3, retired as of June 30, 2020
- McLaren Built Interfaces, retired as of September 30, 2020
- Delphi 2013 (9.5.4), retired as of December 31, 2020
- MeetingMatrix Online, retired as of January 1, 2021
- Delphi Diagrams, retired as of June 30, 2021
- Delphi 2015 (9.5.5), retired as of June 30, 2021
- Delphi 9.6, retired as of June 30, 2021
- Delphi + (9.6.1), retired as of June 30, 2021
- Hospitality Toolbox (HTB) Website Platform, retired as of June 30, 2021
- Hotel Sales & CateringPro (Amadeus Sales & Catering Fundamental), retired as of August 1, 2021
- Hotel ServicePro, retired as of August 1, 2021
- PMWorks, retired as of August 1, 2021
- PMPro, retired as of November 30, 2021
- POS+, retired as of November 30, 2021
- Libra (Winter 13) retired as of August 1, 2022
- Car Price Manager/Car Price Position (UI) planned for February 28, 2023
- Amadeus Agency360 original (replaced by Agency360+) planned for April 1, 2023
- MeetingMatrix planned for November 1, 2023
- Amadeus Cloud PMS (formerly known as Enterprise Lodging System Per Room) planned for January 12, 2024
- Interactive Voice Response (IVR) for HotSoS planned for January 12, 2024
- Amadeus Property Management Advanced planned for February 1, 2024
Modern Life Cycle Policy
The Modern Life Cycle Policy covers products serviced and supported continuously, such as the cloud-based products Delphi, iHotelier, Demand360, HotSoS, etc. Under this policy, customers must be licensed to use the product and willing to update, if required by Customer Support, as updates will only be provided for the latest two releases (or a subsequent future release).
Change Notification:
- Frequent product changes require customers to be alert for product modifications.
- Unless otherwise noted, Amadeus’ policy is to provide a minimum 30 days notification when customers must take action to avoid significant degradation to the normal use of the product.
Continuity: Amadeus will provide a minimum of 12 months notification prior to ending support if no successor product is offered.
Mobile Device Policy
Amadeus will test the most common Apple and Android devices on the most recent 3 major versions of operating systems. Amadeus will also test any new ‘point release’ associated with these major versions.
Customer-reported issues associated with mobile devices will follow standard case escalation flow within Amadeus’ Support organization.
- Customers must be licensed to use the Amadeus product and remain current on the latest Android or iOS device
- Amadeus will not provide Engineering Support for devices not compliant with the above.
- Amadeus will not provide Engineering Support for any device and/or operating system that is no longer supported by the respective manufacturer.
- If a reported issue cannot be resolved or an acceptable workaround cannot be provided at the most senior level within Support, the reported issue will not be further escalated to Development. Further, the organization will not make any program or database changes.
Fixed Life Cycle Policy
The Fixed Life Cycle Policy covers traditional software products, enabling Amadeus to deliver innovation for its customers and award-winning service. By responsibly retiring older products and moving customers from legacy solutions to current offerings, Amadeus makes its clients more efficient, effective, and successful in their daily operations. All products flow through a series of milestones, starting at General Availability and culminating with End-of-Life. Here is a description of each stage in a product’s life cycle with an estimated timeframe, subject to change per the discretion of Amadeus:
- General Availability: The product is actively developed, sold, installed, and supported.
- Duration: Varies by product
- Services: Ability to purchase, install, and update product. Development addresses prioritized enhancements and defects.
- Mainstream Support: Full offering of paid support services including escalation to Development. Ability to request product updates, including fixes for reported defects and changes to existing features (enhancements). Customers may be required to update to the latest version of their product.
- End of Sale: The date after which the product will no longer be sold.
- Timing: 3 – 6 months prior to the End-of-Life Notification
- Services: Ability to install or update products already purchased. Development addresses prioritized enhancements and defects.
- Mainstream Support: Full offering of paid support services including escalation to Development. Ability to request product updates, including fixes for reported defects and changes to existing features (enhancements). Customers may be required to update to the latest version of their product.
- End-of-Life Notification: Communication to customers defining the official dates when a product will no longer be developed or supported.
- Timing: 6 – 12 months prior to End of Engineering and 1 – 2 years prior to End-of-Life date
- Services: Ability to install or update products already purchased. Development addresses prioritized defects only. Enhancement requests will no longer be considered.
- Modified Mainstream Support: Full offering of paid support services including escalation to Development. Ability to request product updates for reported defects only. Customers may be required to update to the latest version of their product.
- End-of-Engineering: A defined date when all product Development activity ceases.
- Timing: 6 – 12 months prior to final End-of-Life date
- Services: Ability to install or update products already purchased. The Development Team will no longer provide any product updates.
- End-of-Engineering Support: “Reasonable effort” will be provided by the Customer Support department for paid support services. Escalation to Development is no longer available. Customers may be required to update to the latest version of their product.
- End-of-Life: A defined date when a product is fully retired/sunset, along with all accompanying services.
- Timing: 1 – 2 years following the End-of-Life Notification
- Services: Services are no longer available. Products will no longer be installed or updated.
- Support: Support is no longer available.