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Service Optimization

Guest Experience Matters

John-Michael Jenkins

As you prepare to allocate your IT spend in 2017, take a minute to explore how operations is the backbone of the guest experience. How to Differentiate Yourself The guest experience is where hotels are looking to invest as a differentiator heading into the future. According to 32 Customer Experience Statistics You Need to Know…

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Evolution of HotSOS Service Optimization

John-Michael Jenkins

Delivering on the guest experience and getting things done are key components to the hotel operations mission.  Hotel housekeeping and maintenance teams are the resources behind the scenes that make things happen. In August 2016, Dan Phillips talked in an article in Hospitality Upgrade about the following: In a recent skift report on guest frustrating…

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Video HotSOS Housekeeping at Starwood

Eric Oppegaard

Recorded at the Amadeus Hospitality Customer Conference, Stefan Loch, Director of Rooms & Sustainability North America from Starwood Hotels & Resorts discusses HotSOS Housekeeping at Starwood.  

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Video – HotSOS Mild Deployment at Interstate

Eric Oppegaard

Ed Burke, Vice President Rooms and Engineering Interstate Hotels and Resorts speaks about deploying HotSOS Mild at over 300 properties.  This video was recorded at the Amadeus Hospitality Customer Conference.

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The W Fort Lauderdale is turning heads in productivity & savings with Style!

David Dajani

  The W Fort Lauderdale Hotel and Residences is a stylish luxury property spanning the Fort Lauderdale Atlantic shoreline. The 23-story hotel opened in 2009 and includes two towers with 346 guestrooms and 171 condo-hotel units. At its opening, Fort Lauderdale’s hotel occupancy was performing at its worst levels, with the highest quarter achieving only…

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